FAQs

We always recommend is enquire & order in advance as spots fill up very quickly. We advise that you at least get in touch 6-8 months out from your wedding. As soon as you have arranged your wedding details, contact us so we can secure you a spot within our schedule. 

* Please Note: Save The Dates, Wedding Invitations & 'Day-of' stationery are considered as separate orders, and despots will need to be paid for each. 

Save The Dates & Invitations 

Please allow between 8-10 weeks (plus shipping) for us to design and print your order. This is a general guide only and the time frame varies depending on how quickly we receive the wording for your order, how many changes you require to the artwork, the print methods you select and the complexity of your order

Day-Of Items (including Menus, Seating Charts and Welcome Signs)
Please allow 6 weeks (plus shipping) for us to design and print your Menus & Seating Charts.

Please allow additional time prior to your wedding to sort your menus and deliver to your stylist/venue. Check with your venue if they have specific timeframes for signage delivery.

Please email us if you have any concerns regarding turnaround times.

Wedding Invitations: 

We recommend sending your wedding invitations 3-4 months prior to your wedding date. Or earlier if you haven't sent save the dates or are having a destination wedding.

Save the Dates:
We recommend sending save the dates 9-12 months in advance, 12 months if you have a destination wedding. However, once your have your date & location confirmed, it's never too early to send out save the dates. 

RSVP Dates:
We recommend rsvp dates be 6-8 weeks prior to your wedding. Your caterer or wedding planner may also advise what is best for your wedding.

Please email us if you have any concerns regarding your stationery timeframe.

Envelopes are included with all invitation & save the date orders off our website.

They are also available for individual purchase from our shop. 

Please let us know whether you require printing on your envelopes as this will incur an extra cost

When purchasing your invitation through our shop, the minimum order is 50. 

Please enquire with us if you would like an amount below 50 or above 120.

When you do your count, keep in mind that couples and families will only need one invitation. Therefore, account for the number of households rather than number of individuals. You want to keep your print count as low as you possibly can. 

We also recommend to factor in additional last-minute guests & another 10 for a keepsake. The cost to print an extra 10 is significantly lower than if you were to purchase a separate 10 later on. 

Please allow up to 5 business days for design proofs.

We do understand that guest counts fluctuate throughout the wedding planning process, which is why numbers do not have to be finalised until we are ready to send to print. If we haven’t yet reached the production stage and you need to amend the number of invitations you require, please let us know.

Unfortunately, once your order has reached the production stage, we cannot reduce or add to the quantity. For this reason, it is important that upon approval and finalising remaining payment, you are certain on the quantity ordered.

Once we've received your order you'll be sent a form to complete so we can gather the wording.

Included in your order are three rounds of digital proofs. We will design your first proof exactly as specified by you. You then have two rounds of revisions should you require changes to your design.

We can happily make changes to your ink colour & copy. Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.

Additional revisions to your design, or layout adjustments will be invoiced and charged at $75 per proof. 

Once your deposit has been paid, your confirmed booking will be slotted into our schedule, depending on how far in advance you need your stationery. You will be contacted to submit your wording and commence the design process.

The design stage varies between different orders and is also dependant on the time of year. Once we have received your details, we will endeavour to be in touch with a digital mock-up of your design as soon as we can.

It is important to consider that design revisions and delay in responses and feedback will also delay the process.

Your invitations do not arrive assembled.

*Please Note: Times can fluctuate 

• Digital printing: 5-6 business days + shipping
• Letterpress, foil or embossing: 14-15 business days + shipping

Yes, please get in touch as soon as possible and we will endeavour to prioritise your order depending on capacity at the time. If we are able to prioritise your order, a 30% rush order fee will apply. This will be invoiced once we confirm if it is possible.

We strongly recommend ordering at least 10 extra invitations at the time of making your order. This takes into account any last minute additions to your guest list. We are unable to decrease the quantity once you have placed your order.

We may be able to add to your order, depending on when you advise us. Unfortunately once you have approved your design proof we cannot increase the quantity of your order.

Unfortunately, we do not offer Afterpay

Absolutely! Fill out our enquiry form and mention the post or design in the comment section and we can use the same template for you. 

Yes! We offer custom experiences for the couple who’d love their stationery specifically tailored to them. This process is generally lengthier due to its tailored nature and we only take a few custom orders per month depending on availability.

This is also not limited to wedding invitations. 

We can create invitations to suit any type of event, such as bridal showers, engagements, birthdays etc.

Please head to our contact page and send us an enquiry. 

Unfortunately we do not design any artwork before the order is placed.

We do not distribute artwork files only. Finished art files are not included in your order and are not available for purchase.

Unfortunately we only offer full design and print packages.

We strictly do not disclose the fonts we use under any circumstances. This is to protect our intellectual property and future print revenue.

We unfortunately do not offer frames or any kind of stands for your signage.

However, for Adelaide residents ONLY we have a double sign holder available for hire if you decide to go down that design route. 

We unfortunately do not provide any extra details for your wedding invitations?

Due to the custom nature of our services, we are unable to accept refunds, exchanges or cancellations.  

You will have the opportunity to confirm wording when digital proofs are sent through. Please carefully ensure everything is correct before finalising payment.

If there is an error on Bella Grace Design’s end, please get in touch to discuss the reprint process. If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint.

Read more about our T&C’s

*These are estimated shipping times only and do not include design and production time. 

INVITATION ORDERS:
Standard & Express Shipping Available. All stationery orders include tracking and require signature on delivery.

NSW, VIC, ACT: 2-5 business days
QLD, SA: 3-6 business days
WA, TAS, NT: 4-10 business days

WELCOME SIGNS & SEATING CHARTS

All seating charts and welcome signs will ship via courier with tracking. 

*Please note: If an item is damaged during shipping Bella Grace Design will not be held responsible.

We take great care in inspecting, checking & carefully packing your order to ensure it will not be damaged in transit.

Sydney Metro: 1-3 business days
Melbourne Metro: 2-4 business days
Adelaide: 4-5 business days
Canberra: 4-5 business days
Perth: 7-8 business days
Regional: Shipping times vary greatly depending on location. As an estimate please allow 6-7 business days for most Eastern state regional areas, and 8-10 business days for WA regional areas.

Yes, we ship our stationery all over the world. Unfortunately Welcome Signs & Seating Charts cannot be shipped overseas. Overseas shipping is NOT available in our shop so please be sure to send us an enquiry if you live overseas. 

Yes, we sure do! 

Please visit out Graphic Design page and be sure to get in contact with us!